Privacy Policy
Tripura Jal Board is committed to its users' privacy and security. This app does not collect any personal information beyond what is necessary to process and manage water-related complaints. Users may access the app only for its intended purpose. Unauthorized use of this application is strictly prohibited.
When you register or log in, we collect information including your name, consumer ID, holding number, phone number, email address, ward details, and water bill information. This data is sourced directly from the Jal Board external system.
- Register and track your water complaints
- Assign complaints to the nearest available supervisor
- Send complaint assignment and reassignment emails to customers, supervisors, and administrators
- Enforce complaint resolution deadlines
- Allow our administration to contact you if necessary
Supervisors are required to upload photographic evidence when marking a complaint as resolved and also upload the water quality test report.
If you register a complaint via phone, and whatsapp your session is logged for audit and analytics purposes. Your consumer ID is used to identify you during the session.
All sessions are secured using token-based authentication. Passwords are stored in encrypted form and are never saved as plain text. Role-based access ensures each user can only access information relevant to their role.
Your data is not sold or shared with third parties for commercial purposes. Information is shared internally between customers, supervisors, and administrators only for complaint resolution purposes.
We use the WhatsApp Business API (provided by Meta) to manage our customer support communications, including registering complaints, providing status updates, and handling enquiries. By using this service, you agree to the following:
- Information Collection: When you interact with our official WhatsApp channel, we collect your phone number, profile name, profile picture, and the content of your messages (including text and uploaded media).
- Third-Party Data Processing by Meta: You acknowledge and consent that your messages, media, and associated data are processed, routed, and stored by Meta Platforms, Inc. on our behalf. Meta processes this data in accordance with the WhatsApp Business Terms of Service and Meta's Privacy Policy.
- Use of Information: The data collected via WhatsApp is strictly used to facilitate customer service, resolve your water-related complaints, and send you important service notifications.
- Security and Encryption: Messages sent to our WhatsApp Business account are securely delivered to our systems. While we implement strict access controls internally, using third-party platforms involves data processing by the platform provider (Meta).
- Opting Out: Use of our WhatsApp channel is optional. If you prefer not to share your data through Meta's platforms, please use our alternative channels such as the Customer App, website, or IVR helpline. You can stop receiving WhatsApp messages from us at any time by blocking our number.
You must be at least 18 years of age to use this application.
Tripura Jal Board reserves the right to change or amend this privacy policy from time to time. By continuing to use the app, you agree to the current policy.
For privacy-related queries, contact the Tripura Jal Board Administration through official channels or the complaint management helpline. Official website: https://tjb.tripura.gov.in/